Dialpad: Most-used fields
The table below gives information about most-used fields that you can import from Dialpad. Other fields might also be available in Adverity.
The fields that you can fetch in Adverity are updated regularly to reflect updates to data source APIs.
abandonedMetric
The count of calls that were abandoned before being answered.
all_callsMetric
The total number of all calls, including inbound, outbound, and internal calls.
answeredMetric
The total number of calls that were successfully answered.
availabilityDimension
The overall availability status or duration for an agent or system.
average_percent_ai_talk_timeMetric
The average percentage of time that Dialpad's AI was speaking during a call or interaction.
avg_hold_durationMetric
The average duration a call was placed on hold.
avg_ringing_durationMetric
The average duration a call spent ringing before being answered or otherwise handled.
avg_talk_durationMetric
The average duration of active talk time during a call.
call_idDimension
A unique identifier for a specific call record.
callback_idDimension
A unique identifier for a callback request.
callback_typeDimension
This field describes the specific type or method of a callback request made within the Dialpad system, such as a callback from a call center queue. It indicates how a customer initiated or will receive a callback.
callbacks_cancelledMetric
The number of callback requests that were cancelled.
callbacks_completedMetric
The number of callback requests that were successfully completed.
callbacks_connectedMetric
The number of callback requests that successfully connected with the recipient.
callbacks_requestedMetric
The total number of callback requests initiated.
callbacks_unconnectedMetric
The number of callback requests that were not connected.
cancelledMetric
The number of calls that were cancelled.
company_idDimension
A unique identifier for the company associated with the data.
dateDimension
The calendar date associated with the call or event.
date_callback_connectedDimension
The date and time when a callback successfully connected.
date_callback_endedDimension
The date and time when a callback ended.
date_connectedDimension
The date and time when a call was connected.
date_endedDimension
The date and time when a call or event ended.
date_first_rangDimension
The date and time when a call first started ringing.
date_queuedDimension
The date and time when a call was placed in a queue.
date_rangDimension
The date and time when a call started ringing.
date_startedDimension
The date and time when a call or event began.
desk_phoneMetric
Indicates if the call was handled using a desk phone.
desktop_appMetric
Indicates if the call was handled using the desktop application.
deviceDimension
The type of device used to handle the call (e.g., desk phone, desktop app, mobile VoIP).
direct_to_voicemailMetric
Indicates if the call was routed directly to voicemail without ringing.
directionDimension
The direction of the call (e.g., inbound or outbound).
dispositionDimension
The category or outcome assigned to a call by an agent, providing a summary of the call's result for reporting and analysis. Examples include 'lead created', 'interested', or 'no answer'.
emailDimension
The email address associated with a user or contact.
entry_point_call_idDimension
A unique identifier for the initial entry point of a call, especially relevant in scenarios with transfers or multiple legs.
entry_point_target_idDimension
The ID of the initial target (e.g., call center, department) where a call first entered the system.
entry_point_target_kindDimension
The type of target (e.g., call center, department) that served as the initial entry point for a call.
external_numberDimension
The external phone number involved in the call.
forwardedMetric
Indicates if the call was forwarded to another number or extension.
forwarding_numberMetric
The phone number to which a call was forwarded.
handledMetric
Indicates if the call was successfully handled or completed.
hold_durationMetric
The total duration a call was placed on hold.
hold_occurrencesMetric
The number of times a call was placed on hold.
hourDimension
The hour of the day when a call or event occurred.
inbound_callsMetric
The total number of inbound calls received.
inbound_minutesMetric
The total duration in minutes of inbound calls.
internal_callsMetric
The total number of calls made between internal Dialpad users.
internal_numberDimension
The internal phone number or extension involved in the call.
is_internalDimension
Indicates if the call was an internal call between Dialpad users.
master_call_idDimension
A unique identifier that links all related call legs together for a single communication event. This is an experimental field set.
messageMetric
The total number of messages (e.g., SMS, chat) associated with the record.
minutesMetric
The total duration in minutes of calls or other activities.
missedMetric
The total number of calls that were missed (unanswered).
mobile_voipMetric
Indicates if the call was handled using mobile VoIP.
nameDimension
The name of the user, contact, or entity associated with the record.
office_idDimension
A unique identifier for the office associated with the call or data.
operator_emailDimension
The email address associated with the agent or user who handled the call or performed a related action.
operator_idDimension
A unique identifier for the agent or user involved in a call or an action within the Dialpad platform.
operator_nameDimension
The name of the agent or user who handled the call or performed a related action.
other_voicemailsMetric
The total number of voicemails received that are not otherwise categorized.
outbound_callsMetric
The total number of outbound calls made.
outbound_connectedMetric
The number of outbound calls that successfully connected.
outbound_minutesMetric
The total duration in minutes of outbound calls.
participant_typeDimension
This field specifies the category or role of an entity involved in a communication, such as a user, office, department, staff, room, or call center. It helps identify the nature of the participant in a call or meeting.
percent_ai_listen_timeMetric
The percentage of time that Dialpad's AI was actively listening during a call or interaction.
percent_ai_silent_timeMetric
The percentage of time during a call or interaction where Dialpad's AI was silent.
percent_ai_talk_timeMetric
The percentage of time that Dialpad's AI was speaking during a call or interaction.
proxy_target_idDimension
The unique identifier for a specific Dialpad entity (e.g., call center, user, or department) used to filter and retrieve relevant call analytics or event data.
queued_durationMetric
The total duration a call spent in a queue.
queued_occurrencesMetric
The number of times a call was placed in a queue.
recording_urlDimension
A unique URL providing access to the audio recording of a call or voicemail, allowing users to listen to or download the recording.
rejectedMetric
Indicates if the call was rejected by the recipient.
ring_no_answerMetric
The total number of calls that rang but were not answered.
ringing_durationMetric
The total duration calls spent ringing.
ringing_occurrencesMetric
The number of times a call started ringing.
spamMetric
The total number of calls identified as spam.
talk_durationMetric
The total duration of active talk time during a call.
target_idDimension
The unique identifier of the specific target (e.g., user, call center, department) for which statistics are being reported.
target_kindDimension
The type of target (e.g., user, call center, department) for which statistics are being reported.
target_typeDimension
The type of target (e.g., user, call center, department) for which statistics are being reported.
time_in_systemMetric
The total time a call spent within the Dialpad system from start to end.
time_to_answerMetric
The duration from when a call first rang until it was answered.
timezoneDimension
The timezone used for the statistics, specified using a tz database name (e.g., "America/Los_Angeles").
total_voicemailsMetric
The total count of voicemails received.
transferred_from_target_idDimension
The ID of the target from which the call was transferred.
transferred_inMetric
Indicates if the call was transferred into the current target.
transferred_outMetric
Indicates if the call was transferred out of the current target.
transferred_toDimension
Indicates if the call was transferred to another number or agent.
typeDimension
The general type or category of the record or event.
user_idDimension
A unique identifier for the user associated with the call or activity.
voicemailDimension
Indicates if the call resulted in a voicemail.
voicemailsMetric
The total number of voicemails received.
was_recordedDimension
Indicates if the call was recorded.
web_appMetric
Indicates if the call was handled using the web application.
wrapup_durationMetric
The duration of time spent in wrap-up activities after a call.