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Industry

Retail and eCommerce

Company size

Medium

Region

North America

Destinations

Tableau
Google BigQuery

Key results achieved by Cars.com

155 weekly hours

Saved managing data

2X return

On ad spend

Achieved business success

In 10 months vs. an estimated 3 years with in-house resources

Challenges
Since 1998, Cars.com has dominated the online automotive marketplace. As a pioneer in the industry, Cars.com used legacy architecture, which was not designed to evolve with today’s fast-moving, data-centric marketing demands. The team struggled to connect siloed information from different data sources—they regularly spent 160 weekly hours manually entering the data into a spreadsheet. They wanted a more efficient way to automate this process and better understand their overall marketing performance and ad spend.

"Because of the data availability that Adverity has made possible, we are now able to calculate true return on ad spend, not in the ad platform, but through the actual business. And the potential of this is enormous."

Alexander Holt

Data Enablement Manager, Cars.com

Adverity's impact

Adverity enabled the team at Cars.com to automate data processes, shrinking the 160 weekly hours managing their data to just five. They refocused their efforts on key metrics and for the first time ever, the team was able to calculate their true return on ad spend (ROAS). 

They also discovered the keywords that indicated whether a customer would buy a car at a certain price. This provided insight for Cars.com to estimate the value they delivered to car dealers, per lead. Understanding this value, in combination with ROAS, meant the team could see the precise impact from their marketing efforts. 

Now, they were in a much better position to confidently make decisions that would positively impact revenue, growth, and continued innovation—a huge win for Cars.com.

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