Integral Ad Science: Troubleshooting

My Integral Ad Science token is only valid for 7 hours

This is not a problem. Integral Ad Science tokens are updated when you fetch data from Integral Ad Science. If the existing token has expired, a new token is automatically generated. You do not need to take any action if you see this message in Adverity.

500 Server Error for specific report types

Fetches for Brand Suitability Failure Report, Facebook Viewability, and Performance Report may fail with a 500 Server Error if you select inactive teams or select a media partner without also selecting the Media partners dimension.

To avoid this error:

• Remove any inactive teams from your selection.

• If you select a media partner, also select the Media partners dimension.