Did you know? To even consider buying from you, today’s customers must feel as if you knew them personally.
For one, modern buyers prefer to read personalized content. Many of them would respond to offers reflecting their previous purchases from you. And to most, the level of personalization you use would affect their buying intent.
And I’m sure you’ll agree, the above makes it marketing to them so difficult. Especially if you don’t know how to deliver personalized marketing campaigns yet.
Luckily, in this post, I’ll help you change that.
In this short guide, you’ll discover the concept of personalized marketing. We’ll also discuss why personalization is no longer optional for your business. And finally, I’ll show you how to use customer behavior data to launch personalized promotional campaigns.
So, let’s start at the beginning...
What is Personalized Marketing?
Personalized marketing helps brands deliver customized digital marketing campaigns to tailor the buying experience to each person individually.
To do so, marketers leverage personal and behavioral data about current customers and potential buyers. All to deliver personalized content, individualized offers, and other custom-tailored information.
The majority of brands use personalization with a single goal in mind:
To engage prospective customer better and communicate with them on a more personal level.
And it works.
According to the 2017 Conversion Rate Optimization Report by Econsultancy, personalization boost conversation rates across all of the key marketing channels.
Similarly, according to a Marketing Insider Group’s report, 78% of customers admit that personalized messages increase their buying intent.
What’s more, for the majority of customers, seeing personalized content improves how they feel about a brand.
And finally, according to joint-research by Researchscape International and Evergage:
88% of marketers have achieved a measurable lift in business results with their personalization efforts.
What’s more, for 53% of them, the lift was greater than 10%. And for 10%, personalization boosted business results by a staggering 30%.
And so, it goes without saying:
Personalized marketing is no longer optional. You have to do it.
And that’s also because once you start personalizing your marketing message, you’ll be able to deliver:
A far better customer experience. The Researchscape and Evergage report I quoted above also discovered that 98% of marketers noticed personalization helping advance their customers relationships.
Higher revenue and lifetime value of a customer. Similarly, by identifying customers’ needs better, and tailoring their marketing communications accordingly, you can:
- Drive a greater ROI of the marketing efforts,
- Attract more new customers and
- Retain them for longer.
Create more consistent marketing communications. Using data to understand customers at a personal level helps display consistent marketing messages regardless of the channel they currently use.
But I bet you’re wondering...
How Do You Personalize Marketing and the Buying Experience?
Well, let me show you…
And to begin, let’s talk about the key to personalizing your buying experience - the data.
You see, you can tailor and personalize almost any aspect of your marketing communications…
...As long as you have and use the right data.
When you collect and correlate existing information about customers, you can understand them on a level that allows personalization.
(Note, we covered the issue in depth in our guide to data-driven marketing.)
Here are some examples of datasets you could use to personalize your marketing:
- Customer personal information, like their name or position in the company (in the case of B2B customers.)
- Behavioral data, from how they’ve been interacting with your website, to overall buying preferences,
- Buying history (or a CMS data showing how they’ve been interacting with a brand for B2B companies.)
- Marketing campaign data, and more.
Such information, combined into more complex data sets, would help you...
#1. Segment your audience better.
Using demographics and behavioral data, you could group buyers by critical characteristics. And in doing so, discover how to customize marketing strategies to the needs of each group.
Here’s an example.
Let’s assume you promote an eCommerce store. Using the data, you could segment website visitors into first-time and returning traffic. And then, using other data sets, understand their intent for a visit better.
For this example, let’s consider that you want to engage first-time visitors. You already know that these people are the least likely to make a purchase. At least, not on the first visit. And so, you collect more data about them. One of which is the traffic source.
You discover many of your first-time visitors coming from social media. The two insights combined can tell you a lot about them already:
They, most likely, visited your website driven by curiosity, not a desire to buy. And so, presenting a hard sell offer might deter them from the brand.
But you could entice them to sign up to a mailing list or follow your brand on other social media channels.
Why, because such conversion matches what drove them to the site in the first place. Simply.
#2. Predict your buyers’ next actions.
Using customer data, and the purchase history, for example, a brand could uncover their potential buyers’ needs for information.
With such insight, it could plan and launch a strategy to position the right content where a person would be looking for it.
One example of the above is publishing content that’s relevant to a user at a particular stage of the buyer’s journey. Or positioning the advice where the target audience would be looking for it (i.e., search engines, social media or industry publications.)
What’s more, a brand could use the same technique to personalize content on the website.
With just the demographic data alone, they could:
- Promote specific articles to the home page,
- Recommend relevant products,
- Apply dynamic pricing or even,
- Increase the font size to make the content more readable (in the case of senior visitors, for example.)
#3. Dynamically personalize communications.
Companies have already been personalizing email marketing messages for quite some time. And with great results.
Including a recipient’s name in the subject line helps boost open rates. Using their name in the email further increases the response or conversion rates, and so on.
But did you know that you could personalize other aspects of marketing communications as well?
For example, you could match customer information with their site visit data to personalize ads or offers.
Here’s one example, an exit popup featuring a visitor’s name.
Many brands use a similar approach. They display a visitor’s name on the home page, contact page, and on the banner offers.
#4. Offer a more engaging website experience.
Similarly, using browsing history data, a brand could tailor the content to a person’s interests in their subsequent visits.
- Display banner ads matching a visitor’s interests,
- Show interest-based product recommendations,
- Make a specific product category a person’s been reviewing before more prominent, and so on.
Here are some brands already using such approach:
Amazon uses personalization to recommend and curate products for users.
Point Defiance Zoo & Aquarium in Tacoma, WA uses demographics data merged with the point of sale and other insights to personalize offers to customers in catchment areas.
Spotify uses listening history to suggest other artists, records or playlists that should match a person’s taste in music.
And they use quite a sophisticated algorithm to do that. Look:
Clothing store, Very.co.uk, not only displays a person’s name on the homepage banner. They also match the banner to the weather data to display relevant offers on sunny or rainy days for logged in users.
And that’s just the tip of the iceberg…
Today’s buyers expect personalization. To even consider buying from you, they must feel as if you knew them in person first.
And this is where personalized marketing comes in. By using data, you can personalize and tailor the buying experience to each person individually.