Are you curious about data-driven marketing?
Do you want to discover how big data could help you deliver a much higher ROI?
Marketing has undergone a fundamental shift lately. Gone is the old approach – working off assumptions or a gut feeling. Today, marketers turn to the most reliable source of information:
The customer data
Unfortunately, though, so many still struggle with the data-driven approach. Many often ask us where to find relevant data. Others complain about the lack of tools. They don’t know how to access, analyse, and compare the information they have.
On this page, you’ll discover:
Before we begin, we want to reassure you of something.
The idea of data-driven marketing may seem intimidating at first. But strip it of all jargon, and many of its strategies should immediately sound familiar.
So, we’ve made the effort to present the data-driven approach in the simplest way possible.
For one, we’ve avoided specialised terminology, unless necessary. We’ve also included examples where possible. They should help you understand various aspects of this new approach to marketing.
And to keep this guide simple, we focused on the most critical aspects of the data approach only. To help you learn more, we’ve also listed more data-driven marketing resources we recommend.
So, without any further ado…
Data-driven marketing is the approach of optimising brand communications based on customer information. Data-driven marketers use customer data to predict their needs, desires and future behaviours. Such insight helps develop personalised marketing strategies for the highest possible return on investment (ROI).
To understand the difference, we must revisit the original premise of marketing.
In its simplest form, marketing has always focused on two objectives. First, to discover customers’ needs and desires. And then, using that insight to deliver what customers wanted to buy.
Traditional marketing teams used a combination of two factors to achieve those objectives:
Unfortunately, this approach often meant trial and error. Companies had to launch many strategies to find the one capable of achieving their goals.
In contrast, data-driven marketing allows marketers to connect with customers at the right time. And with the right offering, at that.
But the benefits of using the data go beyond just improving communications. Modern marketing teams use customer insights to:
So far, we discussed how big data helps marketers make better decisions. Decisions that, in turn, deliver far greater results, and do it faster.
And it works. 2 out of 3 of the leading marketers admit that data-based decisions beat gut instinct.
But marketers can benefit from the data in other ways too. For example:
Any information about customers allows marketers to gain a laser-sharp understanding of their target audience. Insights from the CRM, for example, can increase a marketer’s ability to predict customer behaviour further.
The result? Marketing campaigns that guarantee reaching customers with the right message at the right time.
With data, marketers can build much better connections with their audience. What’s more, they can do so at a scale too.
As Tom Benton, the CEO of the Data and Marketing Association Points out in his forbes article:
“The sheer amount of data from a near-infinite combination of media, devices, platforms and channels allows marketers the opportunity to deliver 1-to-1 customer experiences at a massive scale. If these are leveraged adeptly, a business with a million customers can deliver an experience just as tailored as a business with a dozen customers.”
For example. A real-time campaign data would help a marketer adjust it to match a customer’s engagement.
As a result, they could deliver a campaign that matches the audience’s expectations continuously.
Data could reveal not only a target audience’s preferences. It could also suggest what channels a brand should use to engage their audience now and in the future.
Such insight, in turn, could help them position the message where its target audience is or is going to be soon.
Today’s customers are sceptical about generic marketing messages they receive.
And so, to engage customers, marketers must focus on personalising their experience.
Here’s how data helps to achieve it.
First, it delivers a holistic view of the target audience. It helps identify potential customers’ triggers and pain points.
Individual customer information, then, can enrich brands communication with the person.
And does it work? According to InvestP, much so. Businesses that use personalisation deliver 5x – 8x higher ROI from their marketing efforts.
Research from Forbes suggests The payoff from focusing on data first is huge. In fact, some of the advantages of the data-driven approach include:
According to ZoomInfo, 78% of organisations say data-driven marketing increases lead conversion and customer acquisition.
Another study from Forbes reveals that, for 66% of marketing leaders, data lead to an increase in customer acquisition.
But as we mentioned at the start, some marketers struggle with the data-driven approach.
And here are the biggest challenges they face.
According to Campaign Monitor, 81% of marketers consider implementing a data-driven strategy to be extremely complicated.
And here’s what makes the implementation so challenging:
Many new data-driven marketers feel overwhelmed by the idea of collecting customer information.
Most wonder where to find the data. Some find themselves paralysed by the overabundance of the available information.
The result, fear of even considering a data-driven campaign.
You’ll most likely have access to the majority of data already – however it is not easy to work with this mostly isolated data.
Your CRM, website analytics, ecommerce and advertising tools, your very own ERP system, all kinds of social media types of software and various other tools can provide insights about customer interactions. From their profile information to website usage to interactions with your product and advertisements.
Krishna Pera makes a lot of strong points in his blog post on datasciencecentral.com: you have a lot of data, but with some of it you cannot work.
To make a perfectly educated decision you would need a lot more. Especially in times when target group interests change quickly.
Making decisions purely based on your sales data from the past few years is a great start – but if you can get more, strive for larger data sets.
Unfortunately, having a large number of data sources at your disposal creates another problem:
To benefit from it, your data must be as fresh as possible. If possible, you should use real-time information. Otherwise, your data should update often. Daily or weekly, at most.
The challenge? Manually pulling and updating that data regularly is a tedious task. Especially if you import the information into a spreadsheet by hand, for example.
The dashboard syncs information from various marketing channels we use. And it does so in real-time. It, then, displays the information in the order we specified to help me view all my campaign data in one place.
Shocking: Only 8% of companies store all their data in one place – a data warehouse.
The rest have it distributed between locations, teams, departments…
But that’s not all. Dispersed data makes 69% of organisations unable to provide a single customer view.
The result – data silos limiting a marketing team’s ability to:
It comes as no surprise, then, that 42% of marketers can run basic performance reports only.
Unfortunately, for most companies, breaking down the data silos will be an arduous process. Without going too deep into it, it typically involves:
Processing large amounts of data often require building cross-department, specialist teams.
Many models help Structure data teams. The centre of excellence one focuses on establishing the one data expert. The person, in turn, sets up guidelines and documentation for processing the data.
The distributed data team model embeds a data expert within critical teams or departments.
And the hub and spoke model combines the two above. It provides a single centre of data management. But also, offers individual support to critical teams.
You can read more about the challenges facing data-driven marketers here.
We’ve covered all the basics of the data approach. But sometimes, the easiest way to understand a concept is by looking at how others have used it.
And so, in this section, we’ll show you how we’ve helped our clients use data to provide higher marketing ROI.
A great example is the way the marketing analytics team of the popular US basketball team, the Philadelphia 76ers, uses weather data.
Using historic venue attendance data combined with historic weather reports, they created a predictive model that is able to foresee future game attendance based on weather forecasts for the dates of the games.
Not only is this important for capacity planning on the day of the game, but it also means they can intervene if the forecasted attendance is low by investing more in advertising before the game.
Telecommunication companies are widely known for their advanced use of various datasets to optimize the experience of their customers.
Through automating the acquisition of data into a single database the digital marketing team at Vodafone Italy was able to link online prospect activities with lead, sales, and activation data handled offline by many call centers using different CRMs.
Thanks to the cross-analysis of all of this data they managed to identify previously undiscovered opportunities for upselling on existing contracts, and reduce churn.
Let’s look at the example of the digital team at Colgate-Palmolive in the EU. They wanted to understand the performance of individual ad creatives, but with members spread across over 20 countries and without any automated data collection, this was more wishful thinking than a realistic expectation.
Once they had managed to automate and centralize data, the team was able to identify the better-performing ads. These learnings allowed them to structure future campaigns in a different way, and optimize on-the-fly without a 2-week delay, bringing largely improved CPC values and budget pacing.
Large companies often spend millions on marketing campaigns each year. But, many can’t tell their total spend.
One reason for this is that finance, accounting, and marketing calculate the spend differently. What’s more, their data lives across many sources. Some keep it in spreadsheets. Others use online tools. And third-party vendors send their cost reports with invoices, for example.
In such a situation, getting a full view of the marketing spend is impossible.
The solution? Bringing all this data together into a single data set. Many marketing insights platforms allow you also to centralize different terminology. As a result, you can merge data labeled differently in various packages into one set.
We’ll admit, building a data-driven strategy is a vast topic. Certainly, enough to warrant a complete guide.
But we think it’d be worth for you to get a glimpse of the process. So, here’s a quick walkthrough of setting up a data-driven strategy:
Step 1. Setting up objectives for the data.
Before rushing to collect the data, you must decide what you want it to help you achieve. Just like companies in the examples above, you must identify a clear goal for the data. Why? Because your objectives will guide your next steps. You’ll know what information to collect. Where to get it from. And also, what insights to look for.
Step 2. Gathering the data.
With the goals laid out, you need to identify which information to collect. Look at your objectives and consider, what information would help inform your strategy. Then, discover where you could access the data.
Step 3. Collecting and organising the data.
This step involves two actions. First one, deciding on a data platform to organize the data. The other, using it to collect your data sources.
Step 4. Building the team or in-house/external capabilities.
Depending on your goals, you might need to build a team to help analyse and act on the data.
Step 5. Getting organisational buy-in.
Incorporating the data-driven approach, particularly if it’s the first such campaign, might require getting permissions from various stakeholders.
Step 6. Measuring and tracking progress.
Finally, you must devise a process to monitor how your campaign performs. This will help you better analyse your actions but also, report on the progress to other stakeholders.
Still not convinced? Check out our blog post on Why Data-driven Marketing Should Start with a Data Strategy
If there’s one common thing the examples above reveal about using data in marketing, it’s that it’s a vast discipline. With the right data marketers achieve almost anything they wish:
For many, though, the challenge is accessing any information they need.
And that’s where various data-driven marketing tools come in. Below you’ll find some of the most common tools data marketers use.