Location: London, United Kingdom

We are looking for an enthusiastic and result-oriented Client Success Manager (f/m)

The Client Success Manager is responsible for meeting or overachieving targets set for satisfaction, retention and growth for the assigned portfolio of client accounts The position is based in London.

Your Responsibilities

  • Build and own long-term client relationships by ensuring client satisfaction
  • Manage client relationships via email, phone and personal meetings to generate leads and manage pipeline
  • Responsible for cross- and up-selling as well as contract renewals
  • Identify opportunities for clients to improve the collection and analysis of marketing data with the portfolio of Adverity solutions
  • Monitor product usage of client portfolio and identify retention risks
  • Train and educate clients in using the products
  • Work with other Client Services teams (Support, Tech) to provide quick solutions to client requests
  • Consistently and regularly use CRM (Hubspot) and other internal systems for accurate forecasting and reporting

Your Qualifications

  • Minimum 3-5 years experience in B2B technology sales/account management
  • Experience with ecommerce and analytics systems
  • Excellent skills in client management, communication & (contract/proposal) negotiation
  • Ability to convincingly present and demo solutions to (senior) decision makers and larger groups of clients
  • Success-oriented and self-motivated with high level of energy
  • Strong technology skills: ability to credibly discuss topics related to marketing data integration & marketing performance analytics
  • Willingness to travel

Our Offer

  • A great WeWork office location in Shoreditch (including free beer, coffee and other amenities)
  • Competitive starting salary (negotiable based on level of experience & qualifications) with an attractive variable compensation on top
  • Home-office
  • A job in a fun, innovative and dynamic work environment
  • Be part of a fast-growing company with international outlook
  • Pension matching scheme
  • Company & team events in Vienna

Send your application to jobs@adverity.com – we are looking forward to hearing from you!